Privacy Policy

Last updated: June 4, 2025

This Privacy Policy describes how Artegemma (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from artegemma.ch (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

1. Introduction

At Artegemma, your privacy matters. This Privacy Policy explains how we collect, use, and share your personal data when you visit www.artegemma.ch (the “Site”), subscribe to our newsletter, engage with our emails, or make a purchase. By using our services, you agree to the terms outlined in this document.

2. Personal Data We Collect

We collect personal information you provide directly to us, including your name, email address, phone number, and shipping and billing addresses. This data is primarily collected during checkout or newsletter sign-up. We also collect analytics and browsing information through cookies and tracking technologies to help us improve your shopping experience.

3. Newsletter and Marketing Communication

When you subscribe to our newsletter, your email address and marketing preferences are stored securely using Mailchimp. We may send you product announcements, seasonal updates, and campaign offers. You can unsubscribe at any time using the link provided in our emails.

4. Order Processing and Payment Information

When you place an order, we collect data necessary to fulfill your purchase, including your shipping details and payment confirmation. All payments are securely processed through Shopify's encrypted payment system. Artegemma does not store or have access to full payment details.

5. Cookies and Usage Data

Artegemma uses cookies to understand how you interact with our Site and to personalize your experience. Cookies may track pages visited, time spent, and browser type. For cookie details specific to Shopify, please see Shopify's Cookie Policy.

6. Data Sharing and Third Parties

We may share your data with trusted partners such as Shopify (our e-commerce platform), Mailchimp (email marketing), payment processors, and logistics providers. These third parties are required to protect your data and only use it for the purposes specified by Artegemma.

7. Legal Compliance and Security

We may disclose personal data where required by law or in response to lawful requests from public authorities. Artegemma maintains appropriate security measures but cannot guarantee absolute security due to the nature of internet-based data transmission.

8. Your Data Rights

If you are located in Switzerland or the EU, you may request access to, correction of, or deletion of your personal data. You may also request to opt out of marketing communication or limit how your data is processed. To exercise these rights, please contact us at gabriela.maier@artegemma.ch.

9. Data Retention

We retain your data as long as necessary to fulfill orders, comply with legal obligations, and support your customer relationship with us. Once data is no longer required, it will be securely deleted.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be posted on this page with an updated effective date.

11. Contact

For any privacy-related questions or concerns, please contact:
Gabriela Maier – gabriela.maier@artegemma.ch