Terms & Conditions

Last updated: July 16, 2025

1. Overview

These Terms and Conditions govern your use of the website www.artegemma.ch and apply to all purchases made from Artegemma. By accessing or placing an order through the Site, you agree to these terms in full.

2. Made-to-Order Products & Availability

Artegemma offers a curated selection of unique and limited-edition jewelry pieces. Most products are available by request order only, meaning they are either made-to-order or restocked based on demand and availability.

Once an order request is submitted, we will confirm availability and send an invoice via email. The production or preparation of your item begins after the invoice has been paid in full.

Due to the artisanal nature of our products, some items may take additional time to be produced. Availability and estimated delivery timelines will be clearly communicated upon order confirmation.

3. Pricing

All prices are listed in CHF (Swiss Francs) and are subject to change without notice. Artegemma reserves the right to update or discontinue products at any time.

4. Order Confirmation & Right to Refuse

Submitting a request does not constitute a completed sale. An official order confirmation and invoice will be sent after we review your request. Artegemma reserves the right to decline any order in the event of payment issues, suspected fraud, or production constraints. If your order cannot be fulfilled, we will notify you promptly.

5. Shipping & Delivery

We ship from Switzerland to both domestic and international destinations. Shipping costs and estimated delivery times will be communicated at the time of invoice.

Please note:

• Production time varies depending on the piece.
• International orders may be subject to local taxes or customs duties, which are the buyer’s responsibility.
• Artegemma is not liable for delays due to customs or other third-party shipping issues.

6. Returns & Refunds

As our products are made-to-order and crafted with care, we accept returns only in exceptional cases. If you receive a defective or incorrect item, you may request a return within 14 days of delivery.

To request a return:

• The item must be unused, in its original condition and packaging.
• Email: gabriela.maier@artegemma.ch to initiate the process.
• Return shipping is at the customer’s expense unless the item was faulty or sent in error.

Approved refunds will be processed to the original payment method once the item is received and inspected.

7. Secure Payment

Invoices are issued via email and must be paid in full before production or shipping. All payments are securely processed through trusted payment gateways and are encrypted in accordance with industry standards.

8. Intellectual Property

All content on this Site—including product designs, images, text, and branding—is the exclusive property of Artegemma. Any reproduction or use without express written consent is prohibited.

9. Limitation of Liability

Artegemma shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our liability is strictly limited to the purchase value of the product.

9. Governing Law

These Terms are governed by the laws of Switzerland. Any disputes shall be resolved exclusively in the competent courts of Switzerland.

10. Contact Information

For questions, order requests, or support, please contact:

Gabriela Maier